I am so disappointed in Carnival

First of when you post Anonymous the weight of your complain just goes way down....

Second - you said in your post that soot or ash fell on your daughters head, then mentioned that you had an unidentified substance......????  which is it?  sound like another baseless rant?  So did the rest of the cruise go good except for messed up hair one time?  Or could you not do any excursions, take a dip in the pool, or go to any shows because of the one time of messed up hair?

Solid complaint....

I can't believe somebody would let a wet outfit and messed up hair ruin your whole vacation.  It seems like you was looking for something to complain about and not trying hard enough to have a good time and relax.  I'm leaving on the Pride on May 23rd and I'll tell you now if I get wet I can bet you I'll still be able to have a good time.  Learn to roll with it!!!

To whomever you are please get a life! I got off the Pride on May 10 and I can only tell those of you who are getting ready to sail on her that i am so jealous because it was simply perfect! From the crew to the ports and right down to the last day on the ship! Perfection! Some people just cant be pleased!

"Anonymous" - as stated, anonymous complaints don't carry much weight here.

There was no room at the pier and your ship had to tender; it's not unusual to not be able to tender due to weather, unfortunate but unavoidable and not really Carnival's fault. Neither are the rough seas you complain of - you sign-up for that possibility when you CRUISE in the ocean.

 Splashed water or whatever from cleaning the balcony above, Purser should have done something for you, but I don't think a few bucks for Laundry or for Cleaners is a real killer or cruise ruiner..

Cigar ashes in DD's hair certainly aren't Carnival's fault nor their responsibility to remedy; I can't believe the remainder of the cruise was totally ruined by this event, again not Carnival's fault. 

Personally, I'm not surprised no one in management is bothering with your "issues" - I hope they're concentrating on valid, rationale complaints. 

ken

I'm leaving on the Pride on May 23.  Carnival just called and upgraded us from an inside room to a balcony room!!! 

Guess what - stuff happens!

Whether on Carnival or other cruise lines, things like this happen. The ash issue is nothing that Carnival can control, so why is it their fault.

As far as docking at the ports, would you rather they lose peoples lives trying to tender in unsafe conditions? If so, you can board the tender first - I'll stay on the ship.

It is amazing that people will complain about someone looking after their safety, and flaming Carnival for the weather and water conditions.

About the only legitimate complant that I see here is the water from washing the upper level balcony, and at most, Carnival should have washed your clothes for you, but even then, why let small things ruin your vacation.

Good luck on your next cruise with whoever, with a negative attitude like you exhibit here, you'll never be happy with a cruise.

Not all our cruises were exceptional, but we have enjoyed everyone - after all, a bad day at sea is better than a good day on land - at least in my humble opinion 

Oh Genie Eyes you are so lucky! pay no mind to this negative person on this post! You will love the Pride and wont want to get off! Have a great cruise!

genie eyes:

I'm leaving on the Pride on May 23.  Carnival just called and upgraded us from an inside room to a balcony room!!! 

I am so jealous Genie Eyes...   I leave on the Pride Oct. 18th and am chomping at the bit!!!   Please let us know how your trip went...  I am looking forward to hearing about it.

got news for you when they wash balconys , they put this little piece of 8x11 paper in your room telling you what they are going to do , so if you are dumb enough to leave your stuff out there , then you deserve what you get.so stop blameing everbody but your self

I just got back yesterday from sailing on the Carnival Pride. I already cannot wait to go again! I had so much fun and was able to relax  at the same time. 

I know it's been 2 months since I've been back and I forgot to get on here and let you know how the cruise went.  We had a GREAT time!!!!  The balcony room was amazing.  Never will cruise in any other room again.  We didn't tell the kids about the upgrade so they were expecting an inside room.  We ordered them a couple little gifts off the gift shop off here to be in the room when we got there.  So they were so suprised.  It's a beautiful ship and everybody was so nice and went over and beyond to do things for the boys.  If they were at Camp Carnival when we went to dinner our waiter always asked about them because they had something waiting for them.  The cruise director Kurk and Jamie was great.  Jamie got my 7 year old on stage one night for bingo because the next day was his birthday and she had everybody say Happy Birthday to him.  Then the next day when we were waiting to get off the ship she was there at the bottom of the steps and she recognized him and remembered his name and had everybody in the halls waiting to get off ship say happy bday to him again.  I cannot say enough about the staff on this ship.  I know Jamie is supposed to go on the Dream soon.  My son wanted to book a cruise on that ship just to see her again.  Think theres a little crush there.  We had such a great time when we got back we booked another cruise.  Unfortunatly we have to wait until September 2010.  But we are going to go on the Valor.  So if anybody has any info on that ship please let me know.  If we can manage it I'm hoping to be able to sneak in another cruise before that though. I DON"T THINK I CAN WAIT THAT LONG!!!  Nobody should pass up the chance to go on this ship.

Dear Carnival cruise line’s

My name is Jeff , I have cruised numerous times with your cruise line. Every experience has been enjoyable in the past. I must say the last experience we had was the worst experience we as a family ever had.  Let me just point out some of the items we didn’t enjoyed.

·         The food wasn’t like all other times we cruise  the food was less then pleasant to eat.

·         The midnight display of food was a joke.

·         The shows were almost the same shows as we usually seen  but the singers seem like somebody you guys pulled off a karaoke show.  Very bad singing.

·         The casino is one of the main reasons why me and my wife go. It Was a joke. Not one machine that we played was paying out. Let alone the table host and dealers were rude and didn’t care about my wife and me. We have seen a lot of the same dealers and cashers on other ships that   were on this ship. I was very disappointed in this. After several thousand dollars  you would figure the host would come over and a least offer us a drink or maybe a T shirt or something.  When I asked for a free drink the host’s made it seem like she was doing me a favor by being their giving me a drink. I explained to her in front of the table and he dealers that after three days on this cruise I spent $6,000 dollars in her casino and the dealers should know me by now. As well as her. Typically on all the other carnival CRUISE LINES  the casino host approaches us, not the other way around.

·         I was playing with a man at the black jack table and he was so disappointed he left  the next port of call. We met up on the pair as he was leaving and wished each other the best of luck. As we came back on board we asked the consears  desk if we can have his room and we will pay the deference’s for the remaining portion of the cruise. They said “no” that there are other people on the ship that needed to be upgraded.  We get a phone call that night telling us it only sleeps two people.  The next day we get another phone call telling us that the room was for people who complained about their rooms and it was first come first serve. Very disappointed. I told my wife if I knew what the remaining trip was going to be like I would have left as well.

·         As you know that this cruise line loves  families and should know that our kids are our lives. I was pissed off to find out that the circle “C” club wasn’t being monitored by an adult.   That our kids were in this club alone with other kids. On our first day the instructor said there are Cameras on and we can see our kids from the camp. Numerous times I walked up their after midnight and the cameras were off. i would walk into the club and pull my son over to the side to ensure everything was ok. I assumed that my son was being supervised with the other kids. I found out the last night as Wayne’s son got into a fight with another kid. As a friend of Wayne we both went looking for his son.  As we Entered the thee circly “C” club my I asked were is the club counselor all the kids said she left at 11:30 every night.  I asked did anybody seen Christian (Wayne’s son)  they said they got into a fight in the 02 club. We made our way up to the 02 deck were my son said this is where Christian and him hang out. After midnight.  I asked the DJ who works for Carnival did he see a fight he said no. to make a long story short because I can go on for hours about this. Why did you guys let my son in a club and why isn’t there any supervision.  

As you can see after nine boat cruises this was the worst.  The  way we were mistreated the way we were mislead about our supervision of our kids Was wrong, and unmistakable the way we were  treated was  wrong. I halve also been talking to a lot of people on the ship when we arrived in Baltimore and they had their own issues. I don’t think I would every recommend Carnival Ever again. After nine boat cruises with you guys this was the worst,  I typically recommend you cruise line over the others. I don’t know what changed from last year tom this year. We took the sister ship “miracle” and was very happy.

“WHAT HAPPEN TO YOUR CRUISE LINE”

Jeff - The midnite "display" doesn't exist anymore, and it sounds like you were constantly looking for something "for free". ken

Ken:

Jeff - The midnite "display" doesn't exist anymore, and it sounds like you were constantly looking for something "for free". ken

As for the original complainer's problems. You take problems of this nature to the purser while on your cruise. Had you done so, he would probably have provided you with some free laundry service. That would have taken care of your problem immediately. They would also have cautioned the folks above you not to flick ashes out off their balcony. That's definitely against Fun Ship rules and is repeatedly announced over the PA System.

As for any other complainers, I feel your pain. I cruised twice on the Pride this year (Mexican Riviera and Eastern Carribean). My grandsons had such a terrible time that the oldest said, "I feel like a king." at dinner. How awful! They both hated it so much on the Pride that they chose a Thanksgiving Cruise on the Destiny instead of spending Thanksgiving Week at a luxury resort in Kissimmee (including Disney, Universal/IOA, and maybe SeaWorld) as we usually do each November. There were only a few dozen types of pastries on the cart at Tea Time, and the tea was really hot. Our servers only put the ketchup on the kids' French Fries if they had a kids' entree at dinner two or three times. Where were they with the ketchup when the boys had veggies? One female head server actually had the nerve to cut up the boys' pancakes and French Toast at breakfast and pour their syrup on for them! What terrible service! The napkin animals they made were only as cool as the towel animals we got in our cabins. Then, Half Moon Cay was really sunny and hot, and our cabana only had 2 or 3 flavors of soda. The bar service folks only stopped by every thirty minutes or so to check if we needed anything. Plus, it was a five minute walk to the lunch pavilion. Surely, some Carnival employees should have taken us there and back in a rickshaw. Then. there was no one to fan me as I lounged in my hammock under a shade tree by our cabana. Shouldn't Carnival provide that service? This is how silly some of the complainers sound.

Myself, I don't think I'll ever cruise on the Pride again until next summer. Plus, if Rufaeldawg ever delivers the Splendor to Baltimore to trade for the Pride (don't forget my $100 and my Chocolate Melting Cake, Rufaeldawg), I probably won't ever cruise on the Pride again until January, 2011.

Smitty