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Last post 07-29-2008 3:22 PM by tytanbri. 5 replies.

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07-26-2008 6:11 PM

ccrawfo
Joined on 06-08-2008
Posts 2

final payment

I am trying to make my final payment online. All previous payments I have done through the telephone. When I try to do this online I get an error, 5187: Invalid Agency or Alternate Agency. Can anyone help me with this?

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07-28-2008 5:42 PM In reply to

DScheidle
Joined on 04-18-2008
California
Posts 771

Re: final payment

Past Experience has shown that if you pay by credit card by phone, you must continue to do so.

You will need to contact your travel agency or Carnival directly to process your final payment.

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07-28-2008 10:33 PM In reply to

Don K
Joined on 03-18-2008
Corpus Christi, Texas
Posts 974

Re: final payment

Carnival has responded to this before. If you book on line you can pay on line. If you book thru a PVP you must pay thru a PVP.

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07-28-2008 11:18 PM In reply to

Mischelle
Joined on 12-30-2005
Miami, Florida
Posts 181

Re: final payment

Hi Ccrawfo,

Other posts are correct; you can only pay online if you originally booked online through carnival.com. You either will have to call into your travel agent or Carnival directly.

Mischelle Beattie
Manager - Online Community
Carnival Cruise Lines

07-29-2008 8:44 AM In reply to

Thestapels
Joined on 03-10-2008
Pittsburgh, PA
Posts 233

Re: final payment

Mischelle,

Why is this? I would think that Carnival would want to free their PVP's up to book new cruises and not take payments. It would be so much easier to make these payments online.

07-29-2008 3:22 PM In reply to

tytanbri
Joined on 01-23-2008
Posts 79

Re: final payment

I agree. One of the reasons I booked directly through carnival was to be able to do more on-line. I didn't realize I was going to have to call them to make the payment. At least I can do just about everything else on-line.

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