My credit card company, Caital one, reverse the charges for the ring, priced as $1,750.00. After 4 months of communications with CC I finally told them I was not paying for the item and they would hear from my attorney. I finally got in touch with the fraud department and reported the charged as a fraudulent charge. It took another few weeks with credit card company hounding me and presistence that I was not going to pay for this ring they took the charge off my bill. I even told the credit card co. that I would send the ring to them and they could forward the ring to the merchant. I can't stand even to look at the ring.
Going on another cruise in Sept you better believe I will not purchase one thing outside the US.
Hope all goes well with your claim