Don K:
Some people don't care for the taste of the water on board. I like it fine. Also the bottled water that is sold on board is pricey.
The drinking water on board comes from distillation. So it starts out as rather pure water. Many people aren't use to drinking water that doesn't have "spring", "mountain", "minerals", or "moose" dissolved/mixed into it. So, they equate that difference with being bad.