i've done a ton of research on this matter as we are sailing out of there in january. it pretty much appears just about every hotel either downtown, rocky point, or the airport area offers free shuttle either for the airport or the cruise but not both. the shuttles to the port are all the same $10 per person, it appears its basically the same service company that does it- hence the problems people have reported on here and trip advisory and everywhere else i've seen as far as waiting. what i've found and we're planning is this- hotel near the airport that has free airport shuttle to pick us up, then we're just going to call a cab the morning of the cruise to go to the port and also going to just grab a cab on debarkation day to the airport (we have an early flight and don't want to wait for shuttle service). a cab from the airport to port or back is $25- and i called the cab company and they advised me this was for up to 4 people- we are a party of 4 traveling so this will end up being 1/2 that the shuttles charge- 1/3 the price carnival charges for their transfers and best yet- no waiting!!!