When we booked our upcoming trip online in July, we intended and selected to pay in full on our c-card, but when I got the e-mail receipt it showed only a deposit, I called the toll-free number for Carnival and the rep. immediately charged it in full and on I went about my business printing the docs. Don't know if that happened to you, but they respond pretty quickly when called, I got it corrected in seconds with a revised e-mail receipt. Either way they should be able to ge you squared by a call, give them name, booking # etc. Hope this is somehow helpfull! Happy Cruise!