I had talked to John Heald in person when we meet this past spring and he promised that he would have someone from Carnival call me when I described some of the issues we had on our last Conquest cruise .... no call. I am not looking for compensation, just for the call that I was promised and to be heard.
btw, I was again on Conquest in May and again ran into similar communication issues, not as bad, but seems to be a theme on Conquest. We booked a last minute 1A port hole cabin. Our cabin steward continually did not have our cabin turned down 4 nights in a row. Each night I complained and he would smile and nod, and then again the next night not done. Thursday he finally blamed me!!! He said if I changed from late dining to early dining it was my responsibility to let him know, thats how he set his schedule. Why would a pax know to do this and why would I need to discuss this 4 nights in a row before he fixes the problem? (and he also didnt clean in the morning a few times). He also had excuses for everything, 4 hangers for two of us and didnt give my sister two pillows. He said usually only 1 person books a 1A, so thats why (excuses excuses). So I should have to call housekeeping multiple times and it takes 2 days for each to be corrected. Why couldnt he see two of us and just do it. Just as a aside, we have had the very best ever waiters on both Conquest cruises, so they are terrific. Its the purser's desk and housekeeping that seem to have issues.
I didnt write to Carnival this last time, as I keep hoping Carnival calls as promised. It was minor compared to issues on the prior Conquest cruise, but indicative of the communication problems on this ship.
I will be on Carnival ships 6 times this year, so Im one who will be giving you a lot of future business, I just think if Im promised a phone call by John Heald from someone at Carnival, then someone should follow thru. We had a great cruise on Ecstasy in between, and Iv booked Ecstasy again even though per day prices were higher than on Conquest, just because service is so much better and we love the CD. I'm old school, and expect a promise to actually be a promise, not BS. Is John Heald for real or not?