We bought our CVC package in June 2006..I pulled out the book this week to extend before the 3 years was up. Today I received a phone call from the new Rewards/ICE people telling me that my contract was ALREADY up...I had no idea it was 35 months (it is in the book though, so I guess thats my fault) and we have only used 8k of our 20k points and none of our resort certificates. I'm pretty sick about it. Knowing that its ICE, I'm not sure that there is anything we can do about it...
They are offering to comp us quite a bit in the 'new' program - 5*200 in cash rewards, 150k vacation rewards points, but I just dont see how that will ever be something I recoup if I sign an 8 yr/ 1500$ contract with these people again...Soooo disgusted!
If anyone has ever fought getting your expired contract extended and WON, please post and let us know! Our contract expired on May 9th apparently...I was planning to extend for 2 years now.