Online Resources: Maintaining Groups Online (GEC) (RePost)

Want to know more about maintaining your groups online? Here is a repost of all of our available resources, put together in one single post for your convenience. These great resources are not just for BookCCL.com users. They also include resources for users of Amadeus, Cruise Director (Sabre) and Revelex.

Here are the current available resources for the Groups eChannels Project that are accessible via this blog:

(Please make sure your pop-up blocker is disabled. All resources will open in a separate window.)

General Project Information

BookCCL.com User Manual (v.3)
BookCCL.com Quick Reference Manual
BookCCL Quick Sell Quick Reference Manual
BookCCL Online Tutorial

Although enhancements may not currently be available on the following systems yet, here are some useful training resources:
Amadeus Cruise Quick Reference Manual
Cruise Director Quick Reference Manual 
Revelex Power Agent 4.0 Quick Reference Manual
Sabre Cruises Quick Reference Manual
Sabre Cruises "Quick Sell"  Reference Manual

Here is a new link to our BookCCL.com webinar:
http://www.mailpound.com/conference/ondemand/index.aspx?rid=58&d=1

We also have the "Questions and Answers" sessions from our webinars posted online. If you have any suggestions for future webinars, please feel free to leave a comment in our Virtual Suggestions Box.

We are always working to provide you with new resources as they become available, so please remember to visit the eSolutions Group Blog often. For User Support, please contact eSolutions Group at 1.800.845.2599. One of our qualified specialists will be happy to help you.

(Originally posted 03/25/2008)

Published Wednesday, August 13, 2008 1:03 PM by Jessica Martinez
Filed under: , , , ,

Comments

# re: Online Resources: Maintaining Groups Online (GEC) (RePost)

Friday, August 15, 2008 11:12 AM by Kathryn Fry

I have tried many times to use BOOKCCL to book a passenger into my group.  Sometimes it will give me an error, but does not tell me how to FIX that error and what exactly is wrong.  It just says to call Carnival.  Then I have wasted all my time trying to book on line, which is what you are trying to get us to do.  Also, how can I pull up my actual group information on bookccl?  I cannot find any help on this.

Thank you so much for trying to improve your booking product for travel agents.  

# re: Online Resources: Maintaining Groups Online (GEC) (RePost)

Monday, August 25, 2008 6:53 PM by Jessica Martinez

Kathryn Fry Wrote: Friday, August 15, 2008 11:12 AM "I have tried many times to use BOOKCCL to book a passenger into my group.  Sometimes it will give me an error, but does not tell me how to FIX that error and what exactly is wrong.  It just says to call Carnival.  Then I have wasted all my time trying to book on line, which is what you are trying to get us to do.  Also, how can I pull up my actual group information on bookccl?  I cannot find any help on this.

Thank you so much for trying to improve your booking product for travel agents. "

Hi Kathryn,

 

I'm so sorry you are experiencing these issues. I understand what you mean about having to call in when you are making attempts to resolve everything online. I can assure you that we are always working on improving our BookCCL.com portal.

Calling eSolutions Group (our user support department) is the best solution I can offer you at this time. By calling in, one of our specialists can take the time to work one-on-one with you to determine the cause of the issue. Most importantly, they have the knowledge and experience to help you resolve the issue in a timely manner. Please call eSolutions Group for user support at 1-800-845-2599.

Leave a Comment

(required) 
(required) 
(optional)
(required) 
Carnival Cruise Lines 2008